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Florida Grocery Delivery
Q: How does the payment / billing work? When am I charged for shopping and groceries?
A: In short, you order, we confirm, we shop, we deliver, you pay. It's that easy. We require a deposit based on order size that comes off your total bill. Call for details.
Q: How far in advance should I place my order?
A: We recommend placing your order 14 days in advance. We monitor orders in queue to ensure appropriate staffing on your delivery day. Call now!
Q: Will you accept last minute orders?
A: We do accept last minute orders. Orders placed within 36 hours of delivery date will incur an additional expedite fee.
Q: Are you open on holidays?
A: Yes, we’re open 24 hours a day (online, email orders) 7 days a week, 365 days a year. Office / phone hours are
9 a.m. to 5 p.m. daily. Please note: WE DO NOT DELIVER BETWEEN 3pm and 8pm due to traffic and delays which are out of our control. Morning deliveries arrive between 8 am and 2 pm. Evening deliveries between 8pm and 11 pm.
Q: How do I make changes to my order after it has been submitted?
A: Simply send us an email: email@example.com or call us during office/phone hours at 727-945-3192.
Q: When can I make changes to my order?
A: You can make online changes to your order up to 48 hours prior to the delivery date. Changes leaving less than 36 hours prior to delivery will incur an additional $10 processing fee.
Q: What if I’d like to order additional items during my stay?
A: Please submit an additional order. Additional orders received after 12:00pm may need to be delivered the following day depending on delivery schedule availability. We’ll waive the expedite fee for additional orders during the same visit.
Q: How can I re-order from a past order?
A: Simply call us to re-order. Your billing and delivery information will be maintained from your past order but you will need to confirm your new order, delivery date and time, and pay for your new order.
Q: What if I want an exact item?
A: We’ll do our best to find the product you are looking for. Not all brands are available in our market. Special instructions may be entered on the online order form or the email form.
Q: What if an item I have requested is out of stock?
A: Your personal shopper will substitute a similar item. If you have specific substitutions in mind please enter a note for your shopper in the special instructions field.
Q: What if I have specific dietary or religious needs?
A: Please enter a note for your shopper in the special instructions field on your order form. You must let your shopper know if they should select a substitute product that meets a special requirement. If no substitution is acceptable make sure to state “No Substitutions”.
Q: What should I do if there is a problem with my grocery order?
A: Your satisfaction is important to us! Please let us know of any issues immediately so that we can work with you to resolve the problem while you are in town.
Q: You did a great job, how can I tell everyone?
A: “Like” us on Facebook or recommend us on Yelp, or review us at Angie's list.